Service
creates a competitive advantage
To gain a decisive competitive advantage, efficient machines alone are not enough.
Equally important is the diversification of service products.
This includes not only maintenance and repair.
There are also suggestions – especially in terms of performance and operation.
Our service commitment.
Our strong customer relationship and focus on customer needs and satisfaction have played a huge role in our success.
Technical field service
International expert network with excellent qualifications.
Competent experts can support your factory around the world 24 hours a day. All service technicians of Sinoped have the dual qualifications of electrician/assembler and mechanic. This enables them to fully understand the system when inspecting, maintaining or calibrating your machine.
Remote service
Do you need quick help and support? You can contact our experts 24/7.
We can support you in German or English, and have permanent access to the comprehensive knowledge database. We also rely on online/video conferencing tools and augmented reality solutions. You can also discuss your machine condition with us before the planned service task – to maximize service efficiency.
Want to know more about our service?
We provide a variety of services, from providing the best quality maintenance, calibration and training for your machine to spare parts and training.
When a failure occurs, Sinoped has a large number of engineers who can take quick action to meet the needs of customers. Sinoped strives to reply to your request within 24 hours.
Sinoped recommends that the customer sign a service contract to ensure that our engineers regularly and independently inspect the machine.
This is an excellent opportunity to ensure that your machine is in good working condition and prevent any unforeseen problems.
If you need more information and detailed suggestions, please feel free to contact us. We look forward to receiving your call or email.
Services provided by SINOPED tablet press
Tablet press calibration service
High-precision calibration for strain measurement and linear positioning.
For the installation and correct operation of the equipment, we provide comprehensive calibration services, including strain gauge verification and adjustment, rotational speed verification, and linear positioning.
All calibrations are carried out using test instruments certified by the National Physical Laboratory.
Generate a detailed inspection report containing any recommendations and provide the customer with a complete calibration file with instrument certification.
An annual inspection/calibration contract can be provided upon request.
Tablet press operator and engineer training
Sinoped provides on-site training for all its equipment.
From mechanical and electrical advice to comprehensive verification support and operator guidance, all training assistance can be provided, including training certificates for participating candidates.
Service support for tablet press and capsule filling machine
In case of failure, Sinoped’s engineers can quickly respond to customers’ needs and try to respond to your requests within 24 hours.
Spare parts for tablet press and capsule filling machine
Our UK office has a large stock of vulnerable parts and vulnerable parts for our equipment series.
Verification is a requirement to ensure that the provided equipment meets the customer’s user requirements and specifications is correctly installed and operates as expected, and that any report generated is accurate.
To verify this, a series of inspections and tests will be carried out and the results recorded in the qualification documents. When testing, all instruments used must have calibration certificates traceable to national standards.
Sinoped will produce verification documents according to the specific requirements of customers.
A series of inspections and tests are carried out by customers with the assistance of our project engineers. Typical validation files generated are FAT, SAT, IQ/OQ, and PQ.
mode of transport
Pack the machine in a simple and easy-to-assemble form, no need to disassemble it, and it can be used when it arrives.
Wrap it with anti-collision film to protect the surface of the machine and prevent surface damage due to friction or collision.
Use a fumigation-free product that meets export regulations Wooden box packaging and transportation.
It’s is applicable to various transportation methods such as sea, land and air, etc.
contact us
If you have any needs or questions, please contact us. We will provide you with 24-hour online services and solutions.
This form is for us to answer your doubts about this product, not to infringe on your privacy.
Filling in this form can help us better understand your confused problems and provide better solutions for you.
Address
Tiexi Industry Park, Liaoyang , China